How to calculate shipping costs
You can calculate the shipping costs before placing your order by using our shipping calculator available here.
Standard shipping is free to all European Union countries. For other destinations, any shipping cost is calculated according to the destination, weight and characteristics of the order and is always shown before the order is confirmed.
Estimated delivery times
For products currently in stock, the estimated delivery times are as follows:
| Destination | Estimated delivery time |
|---|---|
| European Union countries | 2–4 working days |
| United Kingdom | 4–6 working days |
| Canada | 4–6 working days |
| Mexico, Argentina and Chile | 4–8 working days |
| Australia and New Zealand | 5–8 working days |
| Other available destinations | 4–6 working days |
The delivery times shown are estimates based on normal working days. They may vary depending on the destination, customs procedures, public holidays, remote locations or exceptional circumstances beyond RCE’s control.
As soon as the order is handed over to the courier, the customer will receive the tracking information required to follow the shipment.
Insured shipments
All shipments are handled by selected couriers and are insured against loss and damage occurring during transport.
In the event of a confirmed loss, missing item or damage during transport, RCE will handle the matter with the courier and provide the most appropriate solution without additional costs for the customer.
Depending on the circumstances, RCE may:
- reship missing or lost products;
- send a replacement product and arrange collection of the damaged item;
- collect the damaged product for repair and return it to the customer;
- send only the damaged parts when they can be easily replaced;
- offer an equivalent replacement product;
- issue a refund when replacement or reshipment is not possible.
Checking your order on delivery
When receiving the shipment, we recommend checking the number of packages and the external condition of the packaging.
If a package appears damaged, open or tampered with, it is advisable to accept the shipment while asking the courier to record a specific reservation on the delivery document, briefly describing the issue found.
Refusing the shipment is normally unnecessary and may result in additional delays. In case of doubt, we recommend accepting the shipment with reservation and contacting RCE as soon as possible.
After delivery, we recommend checking the products and temporarily keeping the original packaging.
Assistance in case of shipping issues
In the event of a lost shipment, missing product or damage during transport, simply contact RCE as soon as reasonably possible, providing the order number and a brief description of the issue.
Where available, photographs of the packaging and the product may help us manage the matter with the courier more quickly.
All shipments are insured. After the necessary checks, RCE will arrange a new shipment, replacement, repair or refund, depending on the circumstances and product availability, without additional costs for the customer.
To request assistance, please use our Contact us page.
Customs duties and taxes for non-EU shipments
All orders are shipped from Italy. Deliveries to countries outside the European Union may be subject to import VAT, customs duties, clearance fees or other charges imposed by the authorities of the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping costs and must be paid by the recipient.
Customs procedures may result in longer delivery times than those estimated above. RCE remains available to provide the required documentation and assist the customer in tracking the shipment.