Returns, replacements and refunds
This policy applies to orders placed on the PeakTech RCE website, operated by RCE S.r.l.
RCE sells exclusively to companies, professionals and institutions purchasing for business, professional or institutional purposes. As these are business-to-business sales, returns due to a change of mind and the consumer right of withdrawal do not apply.
When a product may be returned
Returns are accepted exclusively for defective or non-functioning products covered by warranty and must be authorised in advance by RCE.
A return request may be submitted during the warranty period applicable to the product, according to the conditions described on our Warranty page.
Where RCE has supplied an incorrect product, the customer should contact us. RCE will arrange the replacement without additional costs.
Returns are not accepted due to a change of mind, a customer ordering error, a request for a different model or incompatibility that is not caused by a product defect or incorrect information on the website.
How to request return authorisation
Before shipping any product, the customer must contact RCE through our Contact us page and provide:
- the order number or purchase document number;
- the product concerned and, where available, its serial number;
- a brief description of the issue.
Where available, photographs or short videos may help us assess the issue more quickly, but they will only be requested when useful.
RCE will provide instructions for inspection, repair, replacement or return of the product. The customer should wait for these instructions before shipping the product, in order to avoid delays or delivery to an incorrect address.
Repair, replacement or refund
After assessing the issue, RCE may:
- provide technical assistance to resolve the issue;
- arrange repair of the product;
- replace the defective product;
- offer an equivalent product, subject to the customer’s agreement;
- issue a refund when repair or replacement is not possible.
Exchanges are accepted exclusively in connection with defective, non-functioning or incorrectly supplied products. Voluntary exchanges for a different product or model are not available.
A return request may be submitted during the warranty period applicable to the product, according to the conditions described on our Warranty page.
Shipping costs
If the defect appears during the first use of the product and is reported to RCE within 10 days of the purchase date, RCE or the manufacturer will cover the shipping costs required to handle the claim.
For other warranty claims, shipping costs are borne by the purchaser unless RCE confirms otherwise in writing.
Products must not be shipped carriage forward or charged to RCE without prior authorisation.
Preparing the product for return
The product must be suitably packed to protect it during transport and must include any accessories required to verify the reported defect.
Where available, we recommend using the original packaging. The absence of the original packaging does not automatically prevent the claim from being handled, provided that the product is adequately protected.
Refunds
Where a refund is authorised, it will be issued, whenever possible, using the same payment method used for the order.
Refunds are normally processed within 14 days of approval. Any additional time required for the funds to appear may depend on the bank or payment service provider.
Loss or damage during transport
Issues caused by loss of the shipment or damage during transport are handled according to our Delivery policy. All shipments are insured and, following the necessary checks, RCE will arrange reshipment, replacement, repair or refund without additional costs for the customer.
Warranty
Warranty duration, conditions and exclusions are described on our Warranty page.